Customer Experience Associate - Premium Client Support Role

Join Full Potential BPO Inc. as a Customer Experience Associate in the vibrant heart of Bali! This is your opportunity to deliver exceptional, multichannel customer support while working in a dynamic, international environment. You’ll be the voice of our premium clients, ensuring their needs are met with the highest level of service. With a focus on resolving issues efficiently and building strong customer relationships, this role is perfect for someone who thrives in a fast-paced, customer-centric setting.

As a Customer Experience Associate at Full Potential BPO Inc., you’ll be part of a team that handles high-value clients across various industries. Your daily tasks will include responding to inquiries, escalating complex issues, and providing solutions that exceed customer expectations. This role is ideal for someone who is passionate about customer service and wants to make a tangible impact on client satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service across multiple channels, including phone, email, and chat.
• Handle and resolve customer inquiries and complaints in a timely and professional manner.
• Escalate and manage complex customer issues to ensure they are resolved to the client's satisfaction.
• Build and maintain strong customer relationships by understanding and addressing client needs.
• Utilize CRM software to track and manage customer interactions and data.
• Collaborate with cross-functional teams to provide consistent and high-quality support.
• Stay updated on industry trends and best practices in customer service.
• Contribute to team goals by participating in continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• 2-4 years of experience in customer service or support roles.
• Proven experience in multichannel customer support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English (both written and spoken).
• Familiarity with CRM software such as Salesforce or Zendesk.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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