Desktop Support Specialist (Remote in Bali)

Join Nanyang Tech, a leading technology solutions provider, as a Desktop Support Specialist and become part of a dynamic team dedicated to delivering exceptional IT support in a remote work environment. Based in Bali, Indonesia, you’ll enjoy a flexible work schedule and the opportunity to work with cutting-edge technologies. As a Desktop Support Specialist, you’ll be the first point of contact for all IT-related issues, ensuring smooth operations and a seamless user experience.

At Nanyang Tech, we pride ourselves on our innovative approach to technology solutions. Our team is committed to providing top-notch support to our clients, and we’re looking for a dedicated and proactive Desktop Support Specialist to join us. In this role, you’ll use tools like ServiceNow, Zendesk, and TeamViewer to troubleshoot and resolve IT issues efficiently. You’ll also have the chance to collaborate with a diverse team of experts, further enhancing your skills and knowledge in the tech industry.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 desktop support for end-users, including hardware, software, and network issues.
• Install, configure, and maintain desktop systems and applications.
• Document and track IT incidents using ServiceNow and other ticketing systems.
• Escalate complex issues to the appropriate teams for resolution.
• Conduct regular system audits and updates to ensure optimal performance.
• Train and assist end-users on new technologies and systems.
• Monitor system performance and proactively identify potential issues.
• Collaborate with the IT team to implement and maintain IT policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in desktop support or a similar role.
• Proven experience with Windows and macOS operating systems.
• Familiarity with ServiceNow, Zendesk, and other IT service management tools.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills, both written and verbal.
• Ability to work in a remote environment and manage time effectively.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

🛠️ Keahlian

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